Terms & conditions
Last Updated: [Date]
Welcome to SafeFly – Tested & Trusted. By accessing or using our website and travel services, you agree to follow the Terms & Conditions mentioned below. Please read these terms carefully before booking any Hajj, Umrah, travel, visa or other services through SafeFly.
1. About Our Services
SafeFly provides travel-related services including Hajj and Umrah packages, visa assistance, flight booking, hotel accommodation, transportation, Ziyarat tours, travel assistance and other related services.
The services included in each package may vary depending on the package selected, travel dates, availability and applicable government or airline regulations.
2. Booking & Registration
To book a service or travel package, customers may be required to provide accurate personal and travel information.
Customers are responsible for ensuring that all information provided during registration or booking is correct and complete.
SafeFly may request relevant documents such as:
Passport
Passport-size photographs
Visa-related documents
Identification documents
Travel or medical documents, where applicable
Other documents required by airlines, authorities or service providers
A booking will be considered confirmed only after the required documents and applicable payment have been received and confirmation has been provided by SafeFly.
3. Package Details
All package details, including price, hotel, transportation, flights, meals, duration and other inclusions, will depend on the package selected and availability at the time of booking.
Hotels, airlines, transportation providers and other service providers may be changed when necessary due to availability, operational requirements, government regulations or circumstances beyond our control.
Any major change will be communicated to the customer whenever reasonably possible.
4. Payment
Customers are required to make payments according to the payment schedule communicated by SafeFly.
A booking may not be considered confirmed until the required payment has been received.
Any applicable balance payment must be made within the specified deadline.
Failure to make payment within the required time may result in cancellation of the booking or loss of the reserved services, subject to the applicable cancellation terms.
5. Cancellation & Refunds
Cancellation and refund policies may vary depending on the package, airline, hotel, visa service and other third-party service providers involved in the booking.
Certain payments may be non-refundable once tickets, hotel bookings, visas or other services have been processed.
Any eligible refund will be processed according to the applicable cancellation policy and after deduction of applicable charges, fees or penalties.
Customers are advised to understand the cancellation and refund conditions before making a booking.
6. Visa Assistance
SafeFly may assist customers with the visa application and documentation process.
Visa approval is subject to the decision of the relevant government authority or immigration department. SafeFly cannot guarantee visa approval.
Customers are responsible for providing genuine, accurate and complete documents and information.
Any delay, rejection or additional requirement imposed by the relevant authority may affect the travel schedule and will be handled according to the applicable rules and policies.
7. Flight & Transportation
Flight schedules, airlines, departure times, arrival times and routes are subject to airline and operational changes.
SafeFly is not responsible for delays, cancellations, rescheduling, baggage restrictions or other changes made by airlines or transportation providers.
Customers should follow the instructions provided by the airline and SafeFly regarding check-in, baggage and travel documentation.
8. Hotel Accommodation
Hotel accommodation will be provided according to the package selected and availability.
Hotel names, room categories, room occupancy and distance from religious sites may vary according to the confirmed booking.
Any hotel-related services are subject to the hotel’s own policies, availability and operational conditions.
9. Customer Responsibilities
Customers are responsible for:
Providing correct and complete information.
Keeping their passport and travel documents valid.
Following visa, immigration and airline requirements.
Reaching the airport and meeting points on time.
Following the instructions of SafeFly representatives and tour guides.
Respecting the laws and regulations of the countries being visited.
Taking care of personal belongings and valuables.
SafeFly will not be responsible for problems resulting from incorrect information or failure to follow applicable travel requirements.
10. Changes to Services
SafeFly may make reasonable changes to travel arrangements when required due to availability, operational issues, government regulations, weather conditions, airline changes or other circumstances beyond our control.
Where possible, suitable alternatives will be offered.
11. Force Majeure
SafeFly will not be held responsible for delays, cancellations, losses or changes caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Government restrictions
Changes in visa or immigration regulations
Flight cancellations
War or civil unrest
Strikes
Epidemics or pandemics
Airport closures
Other unforeseen circumstances
In such situations, available alternatives will depend on the policies of the relevant service providers and authorities.
12. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, package prices, availability, hotel details, flight information and other travel-related information may change without prior notice.
Website information should not be considered a final confirmation of any booking unless confirmed by SafeFly.
13. Third-Party Services
Some services provided as part of a travel package may be delivered by third-party providers such as airlines, hotels, transportation companies, visa authorities and other service providers.
Such services are subject to the terms, conditions and policies of the respective providers.
14. Website Use
Users agree not to misuse the SafeFly website or use it for any unlawful purpose.
Users must not attempt to damage, interfere with or gain unauthorized access to the website, its systems or its information.
All website content, including text, images, graphics, logos and other materials, may not be copied, reproduced or used without prior permission.
15. Privacy
Any personal information submitted through our website or during the booking process will be handled according to our Privacy Policy.
Customers should provide only accurate and necessary information required for processing their travel services.
16. Limitation of Liability
SafeFly will make reasonable efforts to provide the services described in the confirmed booking.
However, SafeFly shall not be responsible for losses, delays, cancellations or disruptions caused by airlines, hotels, government authorities, visa authorities, transportation providers or circumstances beyond our reasonable control.
This does not affect any rights that customers may have under applicable law.
17. Changes to These Terms
SafeFly reserves the right to update or modify these Terms & Conditions when necessary.
Any updated version will be published on this page with the revised date.
Customers are encouraged to review this page periodically for any changes.
18. Contact Us
If you have any questions regarding these Terms & Conditions, bookings, cancellations or travel services, please contact SafeFly through the contact details provided on our website.
SafeFly – Tested & Trusted
Your Journey. Our Responsibility.
Website: safefly.co.in